Nick Yankovsky
Product Manager & Team Leader
Expert in Leveraging Data & AI in Customer Service, Automotive, and Last-Mile Delivery
Summary
Over 8 years of Product & People Management experience, 5 of which in AI/ML products
Directed vision, strategy, and execution for 7 products impacting 65M+ unique customers globally
Managed teams of 200+ FTEs, including direct leadership and mentorship of 9
Conducted 600+ interviews, hired 50+ professionals
Hands-on experience in Software Development, Data Analysis and UX/UI Design
Click here if you want to get to know me as a professional a bit better.
Experience
As a Senior Product Manager at Volkswagen Digital Solutions, my core role involves leading product management strategies, creating user-centric products, and overseeing business process improvement initiatives.
I'm currently working on a BI tool aimed at helping dealerships aggregate data to facilitate informed management decisions.
Led & managed internal products department for a B2B last-mile delivery service with 500K+ deliveries / month, operating in Israel, Russia, and the UK.
Product streams:
Core ML Algorithms & Services: Aggregation, Matching, Routing, Pricing
Business Platform: Internal Tools for Customer Care, Finance and Sales
KEY RESULTS
Increased revenue by 20% by implementing dynamic pricing
Decreased average time-to-market by 25% through redesigning the Product Development Cycle, aligning Goals, KRs & Metrics across C-level, RnD, and Local Operations in 3 countries
Achieved 100% adoption of new features by implementing a transparent cross-team prioritisation
Reduced new client onboarding time by 70% by simplifying the process & UI
Reduced by 50% the amount of manual price corrections by changing flow & adding new integrations
Product Owner of Data Processing Platform & Service
Established & scaled a Data Labelling Platform & Service that supported Human-in-the-Loop configuration for creating ML models in bank’s AI/ML Products.
Established & scaled a Data Labelling Platform & Service that supported Human-in-the-Loop configuration for creating ML models in bank’s AI/ML Products.
This was my largest cross-functional team so far, comprising 200+ FTEs across 5 cities.
KEY RESULTS
Amount of internal clients 0→18 led to 80% economy on 3rd party solutions
Increased data labelling velocity by 40% by implementing an automatic quality assessment system
Saved 30% in costs by implementing new equipment standards
Lead Product Manager of AI Customer Care
I set up a new department from the ground up, focused on leveraging AI/ML to enhance Customer Care at the bank with 100M+ customers.
Our products included a Voice IVR, a Chatbot, and a Virtual Assistant for smart devices.
KEY RESULTS
Established & Led 3 Product Teams
Launched Voice UI in IVR (NLP+ASR+TTS+RTDM) replacing DTMF
Increased IVR’s automation from 26% to 40% (with 700K+ DAU)
Made a 30% boost in CSI by improving coverage and creating real-time and predictive algorithms
Reached 25% automation in Web & Mobile chats within 6 months with 100k+ DAU
B2B SaaS for traditional broadcasters (Radio, TV) that provided interaction with a customer and audience measurement.
KEY RESULTS
Researched market, created & validated business model and market fit
Developed Web platform, iOS & Android apps, Mobile SDK, API
The company was sold to a large media group
Side Projects
I enjoy crafting both digital and physical projects. My love for DIY even inspired me to convert a cargo van into a camper van! 🚐
Here's a quick look at my current projects:
ifTrouble — A unique wearable QR codes for emergency situations
Polemica — Mafia Game available in your browser
Polemica Community — A hub for intellectual game lovers
TheGoodFather.Show — A podcast discussing the highs and lows of parenting
(WIP) GoodParents.club — An online community offering support to modern parents
(WIP) Book: Everything Is A Product — An upcoming book about using product management tools to tackle real-life challenges
Consulting
I work as a consultant in addition to my main job. I do it in the fields I believe I can be helpful the most.
As a consultant I can:
Set up or improve your Product Development Cycle.
Organise and lead processes of team formation and development. Recruiting / assessing / restructuring.
Help to define company strategy, decompose it to goals and appropriate metrics to measure success.
Organise experiments. Oh, I ❤️ them. I’ll be happy to help you with experiment design. I also can test your product / market fit and evaluate growth potential.
Bring an experimental approach and a culture of continuous learning to your team.
My hourly rate for consulting is 250€.
Recommendations
Although I had high expectations, Nick absolutely rose above them, becoming a leader in the Gett Delivery organization almost immediately. Nick has a talent of structuring complicated processes (both technological and operational) and identifying opportunities for improvement and growth.
His strategic thinking and initiatives allowed him to quickly connect with senior management, and his great interpersonal skills made him loved by his peers. I hope I’ll get to work with Nick again in the future.
I worked with Nick for two years in Sber. I was a Lead Data Engineer and Nick was a Product Owner in our team.
I like his style of managing a product and people. He organised processes in our team very well. Nick is always full of ideas. He cares not only for his team, but for the whole company. For example, he found a problem with employee churn in whole department(1k employees) and initiated a redesigning of HR process.
Nick never stops learning and every time surprises me how much he knows in different areas. Besides being a good manager, he is also a good team player and T-shaped person.
Nick is a true leader and really creative product manager!
I much appreciate his ability to involve all team members from different domains into solving business problems and rapidly find solutions in challenges.
Nick always gathering a strong team and organises processes in an efficient and engaging way. There are so many things to learn from Nick!
© Nick Yankovsky